Hermex is a Web database which tracks, controls and stores all incoming service requests of our company.
It has been configured to register and process any feedback from the testing, maintaining or exploiting phases up to the achievement of a project version that fullfils all market requests for that specific software product.
With Hermex we are able to offer you an immediate answer and prompt registration of any service request. Additionally you get a detailed response regarding when and by whom the service request will be solved. Furthermore a permanent overview as well as update of the current status is available for all participants.
According to the company’s very clear structure and precise rules for any kind of documentation, each of your service requests is carefully analysed.
Hermex is on the Internet and therefore everywhere accessible, fast and easy to use.